TECHNOLOGY & SERVICES

AI, Data & Analytics - Turn data into actionable insights with AI-driven dashboards, reporting, and predictive tools.

Customer Experience (CX)

Optimize interactions across the full lifecycle - data-driven, consistent, and personal.

Our Approach @ Synnect

We enable teams to engage effectively at every stage - awareness, acquisition, service, retention - strengthening brand affinity with measurable outcomes.

  • Experience design & journey orchestration
  • Data foundation for unified customer view
  • Operational playbooks & governance

Core Areas

  • Mobility, Portals & Content Management
  • Customer Data Management & CRM
  • Feedback / Survey Management

Mobility, Portals & Content

Anytime/anywhere access; centralized services and collaboration; CMS to keep content fresh. Native/Hybrid/OOTB apps, secure portals, WordPress/Drupal/Sitecore.

Customer Data & CRM

Identity, profiles, consent; lifecycle automation & insights. Technologies: Salesforce, Odoo.

Feedback & Survey

VOC program design; dashboards & alerts; close the loop to improve loyalty and growth. Tech: QuestionPro.

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Enterprise Applications

ERP, CRM, SCM, HRMS, BI - planned and integrated to run complex processes with reliability, scale, and insight.

Our Method

  • Process mapping & fit-gap analysis
  • Architecture & data models
  • Change management & enablement

Technologies

Microsoft Microsoft Oracle Oracle SAP SAP Salesforce Salesforce Odoo

Implementations

Greenfield & Brownfield - accelerators for faster value realization.

Upgrades & Rollouts

Modernize, harmonize, and expand capabilities safely.

Migrations & Support

Data moves, hypercare, and steady-state service management.

Resource Augmentation

Certified consultants aligned to your delivery rhythm.

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AI • Data • Analytics

From data readiness to applied AI - prioritize value, governance, and adoption so insights move the business.

Our Focus

  • Data Readiness
  • Visualizations, Reporting & Dashboards
  • Resource Augmentation
  • AI Adoption & Tools
  • Piloting AI Journey

Technologies

Microsoft Microsoft Tableau

Foundations

Governed datasets, lineage, and access controls ensure trust.

Decisioning

Self-serve analytics and executive dashboards drive action.

Applied AI

Pilots, PoCs, and safe rollout patterns to de-risk adoption.

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Infrastructure, Cloud & Security

Strategic planning, continuous monitoring, and proactive risk management to enhance efficiency, ensure compliance, and protect against cyber threats.

We Deliver

  • Landing zones, IaC, cost governance
  • Zero trust & policy-as-code
  • Security operations & incident response
  • Compliance frameworks & audits

Operating Model

  • Cloud strategy & migration waves
  • Observability & SRE practices
  • Backup, DR, and posture management

Secure by Default

Guardrails + automation to prevent drift and reduce toil.

Compliance

Standards mapped to controls, with evidence and dashboards.

Operations

24/7 monitoring, incident response, and continuous improvement.

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